vb8cam Privacy Policy

1 Introduction and Scope

This Privacy Policy ("Policy") describes how vb8cam ("the Platform", "we", "us", "our") collects, processes, stores, and discloses personal information about individuals ("you", "your", "Player") who access or use the vb8cam website, mobile site, and any associated services (collectively, "the Platform"). This Policy applies to all players based in Bangladesh and internationally.

By registering an account with vb8cam or by continuing to use the Platform after this Policy has been published or updated, you acknowledge that you have read and understood its contents. If you do not agree with any aspect of this Policy, you should discontinue use of the Platform and may request account closure as described in our Terms & Conditions.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which are incorporated by reference.

2 Data Controller

vb8cam acts as the data controller for all personal information collected through the Platform. As data controller, vb8cam is responsible for determining the purposes and means by which your personal data is processed. If you have any questions, concerns, or requests relating to your personal data, you may contact our Data Protection team in writing at: [email protected] (plain text — not a clickable link).

We aim to respond to all data-related enquiries within 30 calendar days of receipt. Where a request is complex or involves a high volume of data, we may extend this period by a further 30 days and will notify you accordingly.

3 Personal Data We Collect

vb8cam collects personal data through several channels: directly from you when you register or interact with the Platform; automatically when you use the Platform; and in limited circumstances from third-party verification services. The categories of personal data we collect are set out below.

4 How We Use Your Personal Data

vb8cam processes your personal data on the basis of one or more of the following legal grounds: (a) performance of a contract — where processing is necessary to provide the services you have registered for; (b) legal obligation — where processing is required to comply with applicable anti-money laundering, KYC, and regulatory requirements; (c) legitimate interests — where processing is necessary for fraud prevention, security monitoring, and platform improvement, provided these interests are not overridden by your rights; and (d) consent — where you have explicitly agreed to a specific use, such as receiving marketing communications.

4.1 Account Management

We use your identity and contact data to create and maintain your vb8cam account, verify your eligibility to play, authenticate your login sessions, and communicate important account-related information such as security alerts, deposit confirmations, and withdrawal notifications.

4.2 Payment Processing

Financial data is processed to facilitate deposits via bKash, Nagad, Rocket, and Upay, to process withdrawal requests to your registered payment method, and to maintain accurate transaction records as required under applicable financial record-keeping obligations.

4.3 Identity Verification and Compliance

KYC documents and identity data are used to verify that you meet our eligibility requirements (including the 21+ age requirement), to comply with our anti-money laundering obligations, and to satisfy requests from regulatory or law enforcement authorities where legally required. This processing is a legal obligation and cannot be opted out of while you hold an active account.

4.4 Fraud Prevention and Security

Technical and behavioural data are used to detect and prevent fraud, account takeover, collusion, bot activity, and other prohibited conduct as described in our Terms & Conditions. This processing is based on our legitimate interest in maintaining a secure and fair platform for all players.

4.5 Responsible Gaming Monitoring

We may analyse your betting patterns and account behaviour to identify signs of problem gambling and to apply responsible gaming controls, including account restrictions, intervention prompts, or referrals to support resources. This processing is in both our legitimate interests and yours, as part of our commitment to player welfare. Further details are available on our Responsible Gaming page.

4.6 Platform Improvement and Analytics

Aggregated and anonymised technical and behavioural data may be used for internal analytics to improve platform performance, game selection, user experience, and the effectiveness of promotional campaigns. Where possible, analytics are conducted on data that cannot be used to identify individual players.

4.7 Marketing Communications

With your consent, we may send you promotional communications about new games, special offers, seasonal promotions (such as Eid or Pohela Boishakh specials), and tournament announcements via email or SMS. You may withdraw your consent to marketing communications at any time by contacting our support team. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

5 Sharing Your Personal Data

vb8cam does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only in the limited circumstances described below, and only to the extent necessary for each purpose.

5.1 Payment Service Providers

We share financial and identity data with payment processors including bKash, Nagad, Rocket, and Upay, as well as with any intermediary financial institutions required to facilitate your transactions. These providers act as independent data controllers for their own processing activities; their privacy practices are governed by their own policies.

5.2 Identity Verification Partners

We may share identity documents and personal data with third-party KYC and anti-money laundering verification service providers who support our compliance programme. All such providers are contractually bound to process your data only for the purposes instructed by vb8cam and to maintain appropriate security standards.

5.3 Game and Technology Providers

Game studios and platform technology providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive limited technical and account data required to deliver their services. This data is typically limited to a player identifier and session token and does not include your full identity or payment details.

5.4 Legal and Regulatory Authorities

vb8cam may be required to disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory authorities in response to a lawful request, court order, or legal obligation. Where permitted by law, we will notify you of such a disclosure. Where notification is legally prohibited (such as in the case of a Suspicious Activity Report filed under AML obligations), we cannot inform you that a disclosure has been made.

5.5 Business Transfers

In the event that vb8cam undergoes a merger, acquisition, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any changes to this Privacy Policy that arise as a result.

6 Cookies and Tracking Technologies

vb8cam uses cookies and similar tracking technologies (including local storage and session identifiers) to operate the Platform, remember your preferences, maintain your authenticated session, and collect analytical data about Platform usage.

6.1 Essential Cookies

These cookies are strictly necessary for the Platform to function. They include session authentication tokens, security tokens, and load-balancing cookies. You cannot opt out of essential cookies without ceasing to use the Platform.

6.2 Analytics Cookies

Analytics cookies help us understand how players navigate the Platform, which pages are visited most frequently, and where users encounter difficulties. This data is used in aggregate form to improve the Platform. We use privacy-conscious analytics tools and apply IP anonymisation where technically possible.

6.3 Preference Cookies

These cookies remember your language preferences, display settings, and other personalisation options so that you do not need to reconfigure them on every visit.

6.4 Managing Cookies

You may adjust your browser settings to block or delete cookies at any time. Please note that blocking essential cookies will impair your ability to log in to and use the vb8cam platform. Your browser's help documentation will explain how to manage cookies for your specific browser and device.

7 Data Retention

vb8cam retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to any longer retention period required by applicable legal, regulatory, accounting, or reporting obligations. The general retention principles we apply are as follows:

• Account data is retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements.
• Transaction records are retained for a minimum of five (5) years from the date of each transaction.
• KYC documents are retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later.
• Support communications are retained for two (2) years from the date of the last interaction, unless they relate to an unresolved dispute or regulatory investigation.
• Marketing consent records are retained for the duration of your consent and for one (1) year following withdrawal of consent.
• Analytics and behavioural data is anonymised after twelve (12) months and retained in aggregate form indefinitely.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with our data disposal procedures.

8 Your Rights

Subject to applicable law, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our Data Protection team at [email protected] (plain text — not a clickable link) with your registered account username and a clear description of your request.

• 👀
  Right of Access You may request a copy of all personal data we hold about you, along with information about how it is being processed.
• ✏️
  Right to Rectification If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or updated.
• 🗑️
  Right to Erasure You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• ⏸️
  Right to Restriction You may request that we restrict processing of your data in certain circumstances, for example while a rectification request is being assessed.
• 📦
  Right to Portability Where processing is based on your consent or on a contract, you may request that we provide your personal data in a structured, machine-readable format.
• 🙅
  Right to Object You may object to processing based on our legitimate interests, including profiling for responsible gaming monitoring or fraud detection.
• 📧
  Right to Withdraw Consent Where processing is based on your consent (such as marketing), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

vb8cam will respond to all rights requests within 30 calendar days. We may need to verify your identity before processing a request. In some cases, we may be unable to fulfil a request in full — for example, where doing so would conflict with our legal retention obligations — and we will explain the reasons for any limitation.

9 Data Security

vb8cam implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and our servers.
• Encryption of personal data and financial records stored in our databases.
• Role-based access controls that limit employee access to personal data on a strict need-to-know basis.
• Regular security assessments and penetration testing of our platform infrastructure.
• Logging and monitoring of all access to systems that hold personal data.
• Staff training on data protection obligations and incident response procedures.

While vb8cam takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your account login credentials secure and for logging out of your account when using shared or public devices. If you believe your account has been compromised, contact our support team immediately.

10 Children and Minors

The vb8cam platform is strictly for adults aged 21 years and over. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data belonging to a person under 21 has been collected, we will immediately close the relevant account, delete or anonymise the data, and refund any deposits to the originating payment method after deducting any withdrawal of winnings as permitted under our Terms & Conditions. If you believe that a minor has registered an account on vb8cam, please notify us immediately at [email protected].

11 Third-Party Links and Services

The vb8cam platform may contain references to third-party services or content, including game providers and payment partners. These third parties operate under their own privacy policies, which vb8cam does not control and is not responsible for. We encourage you to review the privacy policy of any third-party service you interact with in connection with your use of vb8cam. This Privacy Policy applies solely to data processing carried out by vb8cam as data controller.

12 Changes to This Privacy Policy

vb8cam reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory guidance. The date of the most recent update is displayed at the top of this page. Where changes are material, we will notify registered players via the email address associated with their account or via an in-platform notification before the changes take effect. Your continued use of the Platform following notification of a material change constitutes your acceptance of the revised Policy.

We recommend that you review this Policy periodically. Archived versions of previous policies are available upon request from our Data Protection team.